This Shipping Policy governs the delivery of orders placed on www.weavenestbed.com. By completing a purchase, you acknowledge and agree to the terms outlined below.
- Dispatch and Processing
All orders are processed and dispatched from our facility in Singapore. Our operational address is:
3 Ubi Cres, #05-01, Singapore 408558
Upon placement of an order, please allow 1 to 3 business days for order processing and preparation prior to dispatch.
- Delivery Estimates
We utilize international priority courier services, including DHL, FedEx, and UPS, to facilitate deliveries to our customers in Europe.
Estimated Delivery Timeframe: Once dispatched, shipments are typically expected to arrive within 5 to 10 business days.
Tracking Notifications: To maintain transparency throughout the logistics process, automated tracking updates will be sent to the email address provided at the time of purchase. These notifications will be issued upon dispatch, arrival at key logistics hubs, and when the shipment reaches the local delivery phase.
Please note that delivery estimates are based on standard operational conditions. While we strive to meet these timelines, factors beyond our immediate control—such as customs clearance processes or extreme weather events—may impact the final delivery date.
- Duties and Taxes (Delivered Duty Paid – DDP)
For shipments to Europe, we operate under a Delivered Duty Paid (DDP) model. This means that import duties and taxes are addressed by our company as part of the shipping process, allowing for a seamless delivery experience for the customer. - Shipping Delays and Investigations
In the event that an order exceeds the standard delivery timeframe, we will initiate a formal inquiry with the respective courier service to locate the shipment.
Should a shipment be confirmed as lost in transit or significantly delayed due to carrier error, we will evaluate the circumstances to determine the appropriate resolution, which may include a replacement shipment or a full refund of the purchase price. Resolution is subject to the completion of the carrier’s investigation process.
- Delivery Address Accuracy
Customers are responsible for providing an accurate and complete delivery address at the time of checkout. We are not liable for non-delivery or shipping delays resulting from incomplete or incorrect address information provided by the customer. - Contact Information
For inquiries regarding your shipment, please contact our support team:
Address: 3 Ubi Cres, #05-01, Singapore 408558
Tel: +65 68469222
Email: hanging@weavenestbed.com
This policy is governed by the laws of Singapore. Any disputes arising from these terms shall be subject to the jurisdiction of the Singapore courts, without prejudice to mandatory consumer rights applicable in your jurisdiction.