This Privacy Policy describes how www.weavenestbed.com (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.
- Data Controller
For the purposes of applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA) and the General Data Protection Regulation (GDPR) for our European customers, the data controller is:
www.weavenestbed.com
Address: 3 Ubi Cres, #05-01, Singapore 408558
Tel: +65 68469222
Email: hanging@weavenestbed.com
- Information We Collect
We collect information that you provide directly to us when you interact with our website, such as when you browse products, place an order, or contact us. This includes:
Contact Information: Name, billing address, shipping address, email address, and phone number.
Order Information: Details regarding the products you have ordered.
Payment Information: Payment details processed through our designated payment processor, Stripe.
- How We Use Your Information
We use your information to:
Process and fulfill orders: We operate a direct-to-consumer model with in-house inventory management and fulfillment, ensuring full control over the quality and shipping process of our products.
Manage payments: Facilitate secure transactions and provide shipping updates.
Communicate with you: Respond to your orders or inquiries. We encourage customers to contact us at hanging@weavenestbed.com regarding any order disputes prior to initiating any bank or payment disputes.
Logistics: For our European customers, we utilize a DDP (Delivered Duty Paid) shipping model, ensuring all customs duties and taxes are managed by us for a seamless delivery experience.
Compliance: Comply with legal obligations and regulatory requirements in Singapore and the jurisdictions of our European customers.
- Payment Processing
We utilize Stripe to process payments. We maintain PCI DSS compliance to ensure the secure handling of transaction data. When you make a purchase, your payment information is transmitted directly to Stripe. We do not store your full credit card information on our servers. Stripe processes this data in accordance with their own privacy policies and international security standards. - Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Transactional Data: In accordance with Singapore tax and corporate record-keeping requirements, and to address potential post-purchase inquiries, we typically retain order information for a period of seven (7) years.
Communication Data: Data related to customer inquiries is retained for the duration necessary to resolve the specific matter or as required by statutory limitation periods.
Automated Deletion: Once the retention period expires, your data is securely deleted or anonymized in compliance with our internal data lifecycle management policies.
- Your Rights
Depending on your location, you may have specific rights regarding your personal data:
Access and Correction: You have the right to request access to the personal data we hold about you and to request corrections to any inaccurate information.
Erasure: You may request the deletion of your personal data under certain circumstances as defined by applicable law.
Withdrawal of Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us at hanging@weavenestbed.com.
- Data Security
We implement organizational and technical measures intended to protect personal information under our control. While we strive to maintain robust data protection practices, please be aware that no method of transmission over the internet or method of electronic storage is entirely invulnerable. We manage information with due care in alignment with standard industry practices. - International Transfers
As a Singapore-based entity, we process and store data in Singapore. Where we transfer personal data to countries outside of Singapore or the European Economic Area (EEA), we ensure that such transfers are carried out in compliance with applicable data protection laws, providing appropriate safeguards for your information. - Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The “Last Updated” date at the top of this policy will reflect the date of the latest revision. We encourage you to review this page periodically. - Contact Us
If you have questions or concerns about our privacy practices, please contact us at:
Address: 3 Ubi Cres, #05-01, Singapore 408558
Tel: +65 68469222
Email: hanging@weavenestbed.com