This Refund and Return Policy applies to purchases made via www.weavenestbed.com (“we,” “us,” or “our”), operated by Weavenestbed, a company incorporated in Singapore.
- Shipping and Delivery
We partner with international carriers, including DHL, FedEx, and UPS, to deliver our products from our facility in Singapore to our customers in Europe.
Processing Time: Orders are typically processed and dispatched within 1–3 business days.
Transit Time: Delivery is estimated to be completed within 5–10 business days from the date of dispatch.
Tracking: To ensure transparency, we provide automated email notifications to the address provided at checkout, containing tracking information as your order moves through key logistics milestones, including dispatch, transit, and local delivery.
Delayed Delivery: Should an order exceed our standard shipping timeframe, we will initiate a formal investigation with the relevant carrier. Based on the findings of this investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
- Right of Withdrawal (European Customers)
In accordance with applicable European consumer protection regulations, customers residing in the European Union or the United Kingdom have the right to withdraw from their purchase within 14 days of receiving their goods, without providing a reason.
Exercise of Right: To exercise this right, you must notify us of your decision to withdraw via email at hanging@weavenestbed.com before the 14-day period expires.
Return Conditions: Goods must be returned in their original condition. Please note that return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival.
Return Address: Returns should be sent to our registered facility:
3 Ubi Cres, #05-01, Singapore 408558
- Damaged or Defective Items
We take pride in the quality of our craftsmanship. If you receive an item that is damaged, defective, or incorrect, please contact our support team at hanging@weavenestbed.com within 14 days of receipt.
Documentation: To expedite your request, please provide photographic evidence of the damage or defect.
Resolution: Upon verification of the provided evidence, we will arrange for a full refund or a replacement shipment at our discretion. In cases where the product is clearly damaged or defective, you are not required to return the damaged item to our facility.
- Refund Processing
Once a refund is approved, it will be processed using the original method of payment.
Payment Methods: We accept payment via Visa, Mastercard, American Express, as well as digital wallet services, including Apple Pay and Google Pay.
Processing Timeline: Depending on your financial institution, the credited amount typically appears in your account within 5–10 business days following the processing of the refund by our system.
- Contact Information
For any inquiries regarding your order or this policy, please contact our administrative team:
Address: 3 Ubi Cres, #05-01, Singapore 408558
Tel: +65 68469222
Email: hanging@weavenestbed.com
This policy is governed by the laws of Singapore and operates in compliance with relevant European consumer rights directives.