- Payment Methods
We facilitate transactions through several secure payment channels to ensure a smooth checkout experience. We accept:
Major Credit and Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
Other supported electronic payment methods as displayed at the final stage of checkout.
- Shipping and Delivery
We process and dispatch all orders directly from our facilities in Singapore.
Processing Time: Orders are typically prepared for dispatch within 1-3 business days.
Transit Time: Estimated delivery takes approximately 5-10 business days, contingent upon the courier services of DHL, FedEx, or UPS.
Tracking: We maintain operational transparency by sending automated tracking notifications to the email address provided at checkout. These updates are triggered at key logistical milestones, including dispatch, arrival at transit hubs, and local delivery.
Logistical Delays: In the event that an order exceeds the standard transit timeframe, we will initiate a formal investigation with the respective carrier. Based on the findings of this investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
- Returns and Refunds
In accordance with European consumer rights standards, we acknowledge the following policies regarding order satisfaction:
Right of Withdrawal: Customers residing in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a specific reason.
Damaged or Defective Items: Should an item arrive with a defect or damage, please contact our customer service team via email at hanging@weavenestbed.com. We require documentation in the form of photographic evidence. Upon verification, we will process a refund or arrange for a replacement. There is no requirement to return damaged items in these specific instances.
Contact Information
Address: 3 Ubi Cres, #05-01, Singapore 408558
Tel: +65 68469222
Email: hanging@weavenestbed.com